PENGARUH KOMPETENSI TERHADAP KINERJA KARYAWAN RUMAH SAKIT SARI MULIA BANJARMASIN

Devi Rusvitawati(1*)

(1) STIMI Banjarmasin
(*) Corresponding Author

Sari


Hospitals should be able to provide services that meet the expectations of patients so that they are interested to take advantage of these services. Improving the service quality must be accompanied by the performance improvement of its employees. Employees’ job performance is formed of standardized human resources quality and it is related to the competency. This study aims to identify and to analyze the influence of achievement and action competency, helping and human services competency, impact and influence competency, managerial competency, cognitive competency, and personal effectiveness competency on employees’ job performance in Sari Mulia Hospital Banjarmasin. There were 310 employees in Sari Mulia Hospital Banjarmasin as the population of the study. Probability sampling with proportional sampling technique was employed as the sampling technique. Data were collected by distributing questionnaires to the samples of 173 employees in Sari Mulia Hospital Banjarmasin. The collected data were analyzed using multiple regressions. Based on the findings of the research, it was found that each variable of competencies influence employees’ job performance in Sari Mulia Hospital Banjarmasin.

Teks Lengkap:

PDF

Referensi


Baba, V. V., Tourigny, L., Wang, X., & Liu, W. (2009). Proactive Personality and Work Performance in China: The Moderating Effects of Emotional Exhaustion and Perceived Safety Climate. Canadian Journal of Administrative Sciences , 26 (1), 23-37.

Bahmanabadi, M., & Jafari, M. (2014). Emotional Intelligence and Job Performance: Evidence from Railroad Industry. Management Science Letters 4 , 1693-1698.

Bernardin, H. J., & Russel, J. E. (2003). Human Resources Management: An Experiential Approach (3 ed.). New York: McGraw-Hill.

Blickle, G., John, J., Ferris, G. R., Momm, T., Liu, Y., Haag, R., et al. (2011). Fit of Political Skill to the Work Context: A Two-Study Investigation. Applied Psychology: An International Review , 1-28.

Blickle, G., Oerder, K., & Summers, J. K. (2010). The Impact of Political Skill on Career Success of Employees' Representatives. Journal of Vocational Behavior , 1-8.

Boyatzis, R. E. (2010). Competencies in the 21st Century. Journal of Management Development , 27 (1), 5-12.

Boyatzis, R. E., Batista-Foguet, J. M., Fernandez-i-Marin, X., & Truninger, M. (2015). EI Competencies as A Related but Different Characteristic than Intelligence. Frontiers in Psychology , 6, 1-14.

Chughtai, M. W., & Lateef, K. (2015). Role of Emotional Intelligence on Employees Performance in Customer Services: A Case Study of Telecom Sector of Pakistan. International Journal of Advance Research in Computer Science and Management Studies , 3 (2), 101-108.

Crant, J. M. (2000). Proactive Behavior in Organizations. Journal of Management , 26 (3), 435-462.

Grant, A. M., & Ashford, S. J. (2008). The Dynamics of Proactivity at Work. Research in Organizational Behavior , 28, 3-34.

Grant, A. M., Nurmohamed, S., Ashford, S. J., & Dekas, K. (2011). The Performance Implications of Ambivalent Initiative: The Interplay of Autonomous and Controlled Motivations. Organizational Behavior and Human Decision Processes , 116, 241-251.

Ismail, R., & Abidin, S. Z. (2010). Impact of Workers' Competence on Their Performance in the Malaysian Private Sector. Business and Economic Horizons , 2 (2), 25-36.

Joseph, N., & Wawire, B. P. (2015). The Influence of Emotional Intelligence on Service Delivery. International Journal of Economics, Finance and Management , 4 (1), 8-13.

Mathis, R. L., & Jackson, J. H. (2010). Manajemen Sumber Daya Manusia. Jakarta: Salemba Empat.

Mulyono, M. H., Hamzah, A., & Abdullah, A. Z. (2013). Faktor yang Berpengaruh Terhadap Kinerja Perawat di Rumah Sakit Tingkat III 16.06.01 Ambon. Jurnal Administrasi dan Kebijakan Kesehatan , 2 (1), 1-9.

Palumbo, M. V., Miller, C. E., Shalin, V. L., & Steele-Johnson, D. (2005). The Impact of Job Knowledge in the Cognitive Ability-Performance Relationship. Applied H.R.M. Research , 10 (1), 13-20.

Rivai, V., & Basri. (2005). Performance Appraisal: Sistem yang Tepat untuk Menilai Kinerja Karyawan dan Meningkatkan Daya Saing Perusahaan. Jakarta: Raja Grafindo Persada.

Shahzad, K., Sarmad, M., Abbas, M., & Khan, M. A. (2011). Impact of Emotional Intelligence (EI) on Employee's Performance in Telecom Sector of Pakistan. African Journal of Business and Management , 5 (4), 1225-1231.

Soetadji, R. (2010). Pengaruh Kepemimpinan, Kemampuan Kognitif dan Kepuasan Kerja Terhadap Kinerja Karyawan. Jurnal Manajemen Pendidikan , 389-398.

Spencer, L. M., & Spencer, S. M. (1993). Competence at Work: Model for Superior Performance. New York: John Wiley and Sons, Inc.

Sutrisno, E. (2009). Manajemen Sumber Daya Manusia. Jakarta: Kencana Prenada Media Group.

Thoriq, M. (2010). Analisis Pengaruh Functional Kompetensi, Kompetensi Manajerial, dan Disiplin Terhadap Kinerja Pegawai. Studi Kasus pada Inspektorat Jenderal Kementrian Keuangan. Jakarta: Universitas Indonesia.

Tiraieyari, N., Idris, K., & Uli, J. (2010). Competencies Influencing Extension Workers' Job Performance in Relation to The Goood Agricultural Practices in Malaysia. American Journal of Applied Sciences , 7 (10), 1379-1386.

Zaim, H., Yasar, M. F., & Unal, O. F. (2013). Analyzing The Effects of Individual Competencies on Performance: A Field Study in Services Industries in Turkey. Journal of Global Strategic Management , 14, 67-77.




DOI: http://dx.doi.org/10.31602/alsh.v2i3.564

Refbacks

  • Saat ini tidak ada refbacks.


Al-Ulum : Jurnal Ilmu Sosial dan Humaniora by https://ojs.uniska-bjm.ac.id/index.php/ALSH is licensed under is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.